Yoox Net-a-Porter’s APAC GM talks tech, loyalty and luxury spending

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We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. Inside Retail: Many people are reining in their spending due to the rising cost of living, but luxury retail seems to be booming. How have the last few months been for Yoox Net-a-Porter (YNAP)?  Natalie L

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