It’s all about the customer experience

In this report:
  • 97% of Basic Shoppers consider free shipping important when online shopping
  • Power Shoppers make up 34% of the market
  • 72% of shoppers consider staff's ability to check inventory at other stores important

customer experience

Actionable digital strategies to optimise online, mobile and in-store shopper satisfaction.

In today’s digital retail landscape, consumers have embraced the freedom to shop anytime, anywhere. Identifying the digital features and resources that resonate most with your target audience is key to success.

We surveyed over 750 Australian adults to uncover the digital features that truly enhance customer satisfaction and drive loyalty. Our findings provide actionable recommendations to optimise your online, mobile, and in-store experiences.



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