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IN MY SHOES: I’m in a wheelchair. This is what shopping is like for me

In this new regular series, we will be sharing first-hand shopping experiences of customers who have been overlooked far too long by retailers.  You can check out our first instalment In my shoes: This is what it’s like buying clothes as a plus-size woman here First of all, please let me set the scene for you. Several years ago, I would walk into a retail outlet and sales staff would promptly greet me, assist with any questions and attempt to upsell me on a variety of products or serv

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  • Unlimited access to news,insights and opinions
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  • Exclusive masterclass access.Part of Retail Week 2021