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Terry White’s journey to becoming “Australia’s favourite chemist”

The executive general manager of the Australian pharmaceutical titan discusses expansion, the rapidly evolving role of pharmacists over the last decade, changing customer behaviour, and the many meanings of the phrase ‘Australia’s favourite pharmacy’. Inside Retail: The last couple of years have been really tough for frontline retailers, particularly for those in pharmacy. Where is Terry White Chemmart on that journey now? Nick Munroe: I think we’re all now trying to learn to operate