Innovating or just keeping up? Here’s why retailers struggle to change

How many psychologists does it take to change a light bulb? One, but the light bulb has to want to change. And so it goes with organisations and the executives who lead them. Of course, pretty much everybody says they want to change. In fact, every organisation I have ever worked with on their innovation and growth strategy, and virtually every senior leader I have ever advised, didn’t just say they want to change – they insist they have no choice. They say they must change (sometimes poundi

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