Retail staff are facing a mental health crisis: here’s what needs to change

Source: Bigstock.
Given the numerous and complex challenges that retail staff have confronted in recent years – such as rampant underpayments, retail crime, customer aggression, the Covid-19 pandemic and cost of living pressures – it might come as no surprise that burnout, turnover and absenteeism remain high. However, recent findings from a survey conducted by the Australian Retailers Association (ARA) are alarming.  It revealed that more than three-quarters of retail workers experienced stress, anxiety

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