Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

Why luxury retailers must go above and beyond on service

jewellery luxury retail
“When you serve the customer better, they always return on your investment.” – Kara Parlin Call me fussy. Call me demanding. Call me a luxury shopper. All three are true. Maybe discriminating is a better word than fussy, but you get the point. As a research consultant to luxury and lifestyle companies I too am in the service industry. I need to serve my clients. And I like to think, without sounding arrogant, that I hope I achieve this in a professional and responsive manner. I also ho