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The art of difficult conversations

One of the most common challenges leaders face is how to have the ‘difficult’ conversation. When I’m coaching a leader who is avoiding such a conversation, I ask them, “What’s stopping you from having it?”. More often than not these leaders tell me, “I really don’t like confrontation” or “I don’t want to damage the relationship.” The latter is particularly common with leaders who have been promoted from within the team they now lead. The irony is by aiming to avoid diffic