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The ones to watch: Retail trends that should be on your radar

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. It’s now time to turn to automation, scale and efficiency to harden much of the innovation that has been held together by masking tape for the past 12 months. So, what’s in store for retail in 2021 and beyond? Let’s look at four key forecasts: Continued rise of digitalShift in the role of bricks-and-mortarIncreased value of per