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Waitrose

Waitrose Archives

Management

Why loyalty must be rewarded

Don't make the mistake of chasing new customers.

John Lewis Partnership chairman to step down

Sir Charlie Mayfield will step down as John Lewis Partnership's fifth chairman in 2020.

John Lewis renews focus on differentiation and innovation

The John Lewis Partnership announces clear plans to build on strengths and sharpen points of difference.

Amazon looks to UK grocery acquisition, reports

E-commerce giant reportedly interested in 350-store chain.

Why there’s no such thing as a free coffee – even at high-end supermarkets

Companies need to be mindful of the way their marketing activities are perceived.

Westfield Retail Study Tour diary: London & Paris

Inside the London and Paris legs of this year's tour.