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team Archives

When was the last time you measured your customer service?

Why are retailers focused on 'experience' when they can't get basic customer care right?

State of the stockroom

Are retail warehouses a moneymaker or black hole?

Are marketing initiatives destroying the customer experience?

Retailers need to remove the rose tinted spectacles and question the practicability of ivory tower initiatives.

Bricks and mortar is the heart and soul

Ever wonder why we still do what we have always done for the same or similar result?

Retail cultures reflect leadership

A realisation that the company name is not the overriding brand nor is product and price-point decisive factors.

Create an empowered team

Empowered team members are happier at work, take less time off, and produce better results, says Aaron Blackman.