Respected retail strategist departs VMLY&R to join innovation agency.
Customers are searching for an equal balance between human interaction and technology.
Inside Retail chats with the retail firm’s founder and executive strategy director.
Department store launches ‘pop-down’ concept space at flagship store.
Engaging human instincts at the most basic level can make all the difference when it comes to store experience and converting customers.
Who said e-tailers couldn’t do bricks and mortar well?