The door is open for local retailers to compete in the battle for market share.
You cannot write vision into a document.
Dave Farrell looks back on 30 years in an ‘incomparable’ industry.
Australian retail businesses cannot continue to do what they are doing, the same way they are doing it.
Modern retailers need to display they care or the cash register won’t ring.
Precious few businesses tolerate, let alone encourage true leadership.
There is nothing more gratifying than a leader sharing esteem to drive improvement.
The concept of a training department led by disassociated L&D personnel contradicts the very essence of employees developing themselves.
One of the most important components of any successful retail business is its frontline staff.
Innovation is not the cohort of the elite but the compulsion of those encountering the mundane, impractical or unjust.