insights Archives - Inside Retail

Retailers don’t have strategy in place to combat Amazon

Research finds unexpected generational split among Australian shoppers, while retailers still at drawing board.

How to use data to unleash your retail superpowers

The days of collecting static data and feeling proud because of the large number of customers recorded in your database are over.

Yes, you can catch insanity

Have we totally lost the plot about what retail is really all about?

A nose for shoppers

Selfridges’ new retail experiment to show how customer habits, preferences, and tastes will be used in the future to develop personalised services and products.

Key retail trends in 2014

In his final column of 2013, Brian Walker looks at the trends that will shape retail in 2014.