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human resources

human resources Archives

A black and white shot of Charlene Perera with short curly hair and a black blazer
Leadership

Video: How the pandemic has changed how I lead

Since the pandemic, Hush Puppies and Clarks GM Charlene Perera has transformed the way that she runs her team and in thi...
HR

How to manage the new remote workplace

Here's what business leaders need to know to make remote working work and keep staff happy.
HR

Rise up: Supporting working parents

Employers must develop better strategies in order to retain top talent.
HR

How to prepare for that ‘other’ big life change: Retirement

Preparing for retirement goes beyond thinking about super.

Any elephants in the room?

For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a la...

What is it that retail is trying to achieve through technology?

The prevailing attitudinal mindset between AI and HR is reflected in financials, where one is seen as an asset and the o...

Are your staff ‘killing it’, or killing your business?

One of the most important components of any successful retail business is its frontline staff.

Retail: Character, charisma and candour

Retail is about simplicity, yet complicated by feeble leadership and handicapped by inconsequential management tiers.

The changing face of retail

Cotton On Group says attracting and retaining great talent across all levels of the business is front of mind for the co...

Is the customer always right?

Combatting customers' cantankerousness: how to rise above a difficult shopper's ire.
Management

Show me the values

The challenge for retailers comes when there’s a disconnect between what values are posted on the staffroom wall and the...

Culture eats strategy for breakfast

This “fluffy” concept really makes the difference between success and failure.

We need to change more than pay for executives to do better

How executive pay changed for the worst.
General

Recruiting for an omnichannel retail world

How to find the best candidates to meet the demands of omnichannel retail.
Legal

Is mystery shopping legal?

Stuart Bennie on the legal and ethical considerations of mystery shopping.

An open letter to Woolworths’ David Guise

Stuart Bennie addresses the retailer’s struggles in retaining key executives.