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This is the outdated recruitment practice retailers are still using
Too many retailers still utilise outdated recruitment practices, hiring solely for experience and skill without consider...
Why aren’t more Australian businesses hiring refugees?
Tens of thousands of refugees enter Australia each year, but corporates have been slow to embrace this section of societ...
Letting staff go – a guide on what to do
Businesses sometimes have to let staff go. People management specialist Karen Gately explains how to do it right.
Employees looking for flexibility, transparency, and action
LinkedIn's 2019 talent trends report shows what job-seekers are looking for.
Retail among most supportive of disability employment, but gap remains
Most employers open to idea of hiring people with a disability.
Inherent leadership or micromanagement?
Precious few businesses tolerate, let alone encourage true leadership.
Should you leave customer care to the least trained staff?
The paradox of putting our most inexperienced staff in front of our most experienced customer.
Recruitment app targets millennials on mobile
Tech firms looks to become the ‘Tinder for jobs’ among young Australians.
Our people aren’t stupid
In a world preoccupied with performance at all costs, the language of ‘staff loyalty’ does not fit.
Customer service: a spontaneous echo
No amount of indoctrination will enthuse demonstrable passion from team members unless there is meaningful engagement.
The secret life of an autistic retailer
Employers can be prejudiced against those they perceive to be disabled and often hide behind the bureaucracy of health a...
Tenure is not an investment in your career
Many in Australian retail still confuse tenure with experience.
Hybrid recruitment and retail
How does an organisation best determine the talent needed in the business today, and what will be needed by the business...
7-Eleven in fresh wages scandal
Convenience chain still unable to extricate itself from staff exploitation scandal.
Fiddling while retail burns
Are the fundamentals of retail being ignored in the clamour to apportion blame when business wanes?
The annual salary conundrum
Key strategic points to consider when approaching annual staff salary reviews.
Retailers lacking in (Dis)abled Intelligence
Dave Farrell on how retailers can benefit from embracing an integrated work culture.
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