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The appeal of the ‘flat’ organisation – why some firms are getting rid of middle managers

The trend of “flat” organisations catches on at some of the world’s biggest companies.

Email epidemic

There is a difference between a sense of urgency versus a culture of panic and frenetic activity pretending to be work.

Businesses lack omni-channel service

Australian brands are failing to match their omni-channel efforts in sales with their customer service experiences, new ...

Groupon issued warning over newsletters

Group buying site accused of spamming customers.