Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

customer service

customer service Archives

Customer services biggest mystery

Debunking the appraisal of customer experience, as a result of cumulative averages and aggregates.

Embracing customer complaints

Why a customer who complains is a retailer’s best friend.

Customer service according to who?

Debunking key delusions surrounding customer service in retail.

The importance of customer loyalty basics

When considering the bells and whistles in your loyalty program, forget the basics at your peril.

Human touch in a tech-driven era

Why human interaction is key, as technology drives retail innovation.

Improve over the phone service or pay the price

Stuart Bennie on why retailers and suppliers must offer quality telephone customer service.

Staging your omnichannel investment

Brian Walker on prioritising your omnichannel investment.

Firing up on customer service arrogance

Stuart Bennie sounds off on the arrogance of bad customer service.

Embrace unhappy customers

Encountering unhappy customers is inevitable for any retailer, says Chase Petrey.

Was your customer service once beautiful?

You need to listen to customers and know them to be successful at customer service, writes Dennis Price.

10 customer service mistakes

Dennis Price's 10 customer service tips.

15 ways to improve customer service

Dennis Price's 15 tips to radically improve customer service.

The science behind serving a customer

Dennis Price's six behavioural tips to improve customer service.

Bridging the divide: From expectation to experience

Clair Van Veen on the importance of meeting customer expectations.

What is more important than customer service?

Customer service is not the most important thing in retail, contrary to what you may have been led to believe, says Denn...

Businesses lack omni-channel service

Australian brands are failing to match their omni-channel efforts in sales with their customer service experiences, new ...

Rude shop assistants rival tradies

Rude shop assistants rivalling overseas call centre workers and late tradies as those who most infuriate Australian cust...

Masterclasses are for professionals only

Only $5 p/m for first 3 months
Become a Professional Already a professional? Login
  • Daily exclusive Members Only content straight to your inbox
  • Access to exclusive Retail Week events including all 4 Masterclasses 28 February - 3 March
  • Retail insights and intelligence
  • On-demand videos with industry professionals
  • Weekly careers advice specific to retailers
  • Independent research reports and forecasts
  • Q&A with industry experts
  • Content, content, content! Weekly and quarterly magazines