customer service Archives
Research shows that if brands respond to a service failure in the right way, the whole encounter can become a positive e...
The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...
Diverse cultural peoplescapes are difficult to navigate, and the task can often appear harder than it actually is.
The luxury consumer, in particular, needs to feel valued. Appreciated. And it does take a certain skill set to make that...
It’s more important than ever to equip your team with the right training and techniques.
Global Retail Brands is facing a slew of negative online reviews over slow deliveries and missing items.
New report reveals business impact of bad customer service.
How blind and inflexible process adherence is destroying customer relationships.
The management view that everything can be cut down to ‘international benchmarks’ is formulaic nonsense.