customer satisfaction Archives - Inside Retail

Is it time to ditch the NPS?

The NPS was launched in an era before Facebook, Instagram, LinkedIn and Snapchat. Is it still relevant?

Study: Kmart leads discount department store satisfaction

Wesfarmers-owned chain the only DDS to improve over last year.

Report: Myer tops David Jones in customer satisfaction rating

Department store rivals positions reversed over last 12 months.

Unlocking customer experience thinking

How to create positive memories and build strong brand attachment.

Robins Kitchen tops satisfaction poll

Kitchen retailer whips competition in customer satisfaction.