The delivery experience gap – Why CX, resilience and retail margins now depend on the last mile
In this report:
- Why 56% of retail leaders say fuel volatility is actively crushing their operating margins—and how to secure locked-in price certainty.
- Why 71% of executives experience frequent performance gaps with generic carriers on complex, bulky, or high-value freight.
- How automating your customer communication and offering self-service rescheduling can instantly clear out your service desk queue.
Is your last-mile partner secretly eroding your customer loyalty and retail margins?
The delivery moment is the last direct interaction your brand has with a buyer, but relying on generalist carriers can leave a massive gap in your customer experience and quietly compress your retail margins.
Based on a survey of 327 Australian retail executives, the report reveals how the nation’s top brands are abandoning generic networks to protect their profitability and turn delivery into a competitive advantage.
Download the exclusive report to uncover.
