Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

The art of difficult conversations

One of the most common challenges leaders face is how to have the ‘difficult’ conversation. When I’m coaching a leader who is avoiding such a conversation, I ask them, “What’s stopping you from having it?”. More often than not these leaders tell me, “I really don’t like confrontation” or “I don’t want to damage the relationship.” The latter is particularly common with leaders who have been promoted from within the team they now lead. The irony is by aiming to avoid diffic

Masterclasses are for professionals only

Only $5 p/m for first 3 months
Become a Professional Already a professional? Login
  • Daily exclusive Members Only content straight to your inbox
  • Access to exclusive Retail Week events including all 4 Masterclasses 28 February - 3 March
  • Retail insights and intelligence
  • On-demand videos with industry professionals
  • Weekly careers advice specific to retailers
  • Independent research reports and forecasts
  • Q&A with industry experts
  • Content, content, content! Weekly and quarterly magazines