The science behind serving a customer

  Every day I see retailers and staff stand around retail stores. Waiting… for something to happen as they continue to shuffle merchandise around the store. And this makes me wonder about something. I know there is something out there that is freely available. It is easy. It costs nothing to implement. It’s proven to improve performance. Yet no one is doing it. Why? Consider this, there are many easy  ways to implement behaviours that can improve service and increase your ability to pe

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