Free Subscription

  • Access 15 free news articles each month


Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

The Reject Shop and KFC call time on customer abuse

The Reject Shop and KFC have recently completed a new pilot program aimed at educating and empowering retail workers around customer abuse, resulting in a 48 per cent decrease in customer misbehaviours in the workplace. “Younger retail workers found great worth in having a set of customer response rules to apply to aggressive situations and the benefit of role playing to best understand how to apply their learning,” said Geoff Garlick, division manager central at The Reject Shop. “Our olde