The age of transformation

As consultants we wait for those briefs – the ‘blank page’, the ‘game changer’. The types of briefs where innovative, market leading clients realise the need for true change and put their business in your hands to write the future. Transformation has been the hottest topic in retail of late. Across the world the impact of technology and the evolution of customer expectations has left the industry in a constant state of flux. With market dynamics putting pressure on traditional

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