Discount department store, Target, has responded to claims by Inside Retail columnist, Stuart Bennie, about a lack of response to some customer feedback he provided.

Jim Cooper, Target’s GM corporate affairs, told Inside Retail he was “sorry to read about Stuart Bennie’s difficulty in getting a comment from Target for his planned article”.

“We are always happy to receive feedback from customers, media, or other interested parties, and we always try to respond promptly,” Cooper said.

“In Mr Bennie’s case, we received his emailed queries on April 9, and replied the following day. Having spoken to Mr Bennie, it appears our emailed response did not find its way to his inbox. We have resent Mr Bennie our letter, and reassured him that Target is passionate about giving our customers a great shopping experience every day, both in store and online.”