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Tables turn on 7-Eleven

Opinion The 7-Eleven convenience chain is reeling from accusations of exploitation of workers, particularly immigrant employees, and indications that its franchise business model may not be sustainable. The revelations about 7-Eleven’s under-payment of employees and the difficulties of some franchisees to achieve sustainable profitability is as much a crisis for the retail franchise sector as it is for the convenience chain itself. 7-Eleven has notched up a string of corporate awards over a nu