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Sophistication over price

From recovering its “gastronomic crown in London” through the refurbishment of its food halls to the creation of opulent cigar rooms and offering one-of-a-kind beauty experiences to millennials, luxury department store Harrods is bringing its old-fashioned values and customer service into the future. During an interview with Fortune senior writer, Phil Wahba at Shoptalk Europe this week, Harrods managing director Michael Ward discussed the different projects that the department store is unde