Free Subscription

  • Access 15 free news articles each month

Professional

Try one month for $5
  • Unlimited access to news,insights and opinions
  • Quarterly and weekly magazines
  • Independent research reports and forecasts
  • Quarterly webinars with industry experts
  • Q&A with retail leaders
  • Career advice
  • Exclusive Masterclass access. Part of Retail Week 2021

Sophistication over price

From recovering its “gastronomic crown in London” through the refurbishment of its food halls to the creation of opulent cigar rooms and offering one-of-a-kind beauty experiences to millennials, luxury department store Harrods is bringing its old-fashioned values and customer service into the future. During an interview with Fortune senior writer, Phil Wahba at Shoptalk Europe this week, Harrods managing director Michael Ward discussed the different projects that the department store is unde