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Robo retail on the horizon

Are instore customer service staff about to become obsolete? With robots starting to take over some back-end functions in retail, many wonder if they’ll also sooner or later take over customer interfacing roles as retailers try to cut costs and improve the customer experience. As PwC digital services leader, John Riccio, points out, retailers are already using robotics. For example, self-service checkouts are a basic form of a robot. But at present, he said most robots in retail are currently