Robins Kitchen tops satisfaction poll

Robins Kitchen has proven it has the recipe for retail success, taking out the national 2013 Canstar Blue Most Satisfied Customers Award for Kitchen Retailers. robins

The Colmar Brunton commissioned survey of 2500 Australian consumers awarded Robin’s Kitchen five stars across all criteria, including overall customer satisfaction, value for money, service, store layout, range of products, and brands and returns policy.

Warwick Parer, MD, Robins Kitchen, said despite Australia’s recent tough retail climate, the brand’s focus on customers and quality service has ensures it continues to thrive.

“Our focus on listening to customers and delivering what they want has been the key to Robins Kitchen’s continued success,” Parer said.

“A long term investment in staff training to fine tune levels of service has also helped drive us as a national retailer through its next growth phase.

“This award is a great recognition of our staff and their dedication to their work.”

Henry Lee, GM of Robins Kitchen said the award was a sign of growing consumer confidence.

“We have built to strong a strategic and operational direction for Robins Kitchen, which has helped it become a strong iconic Australian retail brand,” Lee said.

“With the popularity of celebrity chefs and television shows, this has driven a strong interest in the everyday gourmet, which Robins Kitchen has been able to capitalise on this ongoing trend.

“Robins Kitchen has grown from 19 to 56 stores during the past four years. It has a loyal legion of customers and is now preparing for its next phase of growth to capitalise on the demand for quality kitchenware.

“Looking ahead, we are looking to further grow sales by ensuring Robins Kitchen continues to offer customers quality products, while at the same time identifying growth opportunities and operational efficiencies.”

Based in Queensland, Robins Kitchen is Australia’s largest privately owned kitchenware chain with 56 stores across the eastern seaboard.

It generates an annual turnover of more than $40 million.

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