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Retail is detail and JB Hi-Fi is the master

Image of a JB Hi-Fi store sign
Recent retail commentary over the past two months has been dominated by doom-and-gloom headlines, and there’s no question the sector is suffering significantly from the coronavirus outbreak. But that may be all the more reason to take a closer look at the most successful retailers in Australia, and try to determine what they’re doing right. When JB Hi-Fi’s results were revealed last month, we all sat up and took notice. While various businesses are closing up shop or being signific