In the latest interview of the Retail Insights podcast series, we talk to Erica Berchtold, managing director of the Super Retail Group’s sporting division. Erica talks about the unique journey to her current role.
Super Retail Group is the leading sporting goods retailer in Australia. Erica talks about the role of experiential retailing in the new format of Rebel Sport stores. She also discusses the importance of Net Promoter Scores (NPS) as a measure of customer sentiment
Listen to the podcast below: