An open letter to all online retailers

  Last week I went online to price an item. The price delivered from an Australian company is $261.15. The freight component is $11.20 or four per cent of the transaction value. I then searched for the identical item in the US and the price delivered (all prices converted to AUD) is $191.38 – a discount of 27 per cent off the Australian price. Bear in mind that the freight component is $49 or 25 per cent of the transaction value! Here are three emails that followed.  EMAIL ONE Hi, I unde

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