NRF 2019: What to expect from this year’s Big Show

The Big Show before the crowds arrive. Source: NRF’s Instagram.
The Big Show before the crowds arrive. Source: NRF’s Instagram. I’m back in cold New York for my sixth National Retail Federation Big Show. You could think of each year as a chapter in a book titled, The Case for Change in Retail. Yes, there are probably some pages in this book that feature buzzwords like artificial intelligence, show-rooming, frictionless and clientelling, but they are all tactics (not strategies)

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