Pizza Capers has been named best pizza chain for customer satisfaction for the fifth year running in the Canstar Blue Most Satisfied Customer awards.
Survey results show that Pizza Capers menu variety, toppings variety, and quick delivery times are what have enabled the brand to hold the title for almost half a decade.
Awarded five stars for menu variety, delivery, service at ordering, and taste of pizza the brand also took out the overall satisfaction category to beat out its fellow pizza making competitors.
Pizza Capers GM, Yvette Shearer, said the brand continues to put the customer first year after year, with an increased focus on operational excellence putting franchisees focus on customer service over the past 18 months.
“The past year or so at Pizza Capers has been about reinvigorating the operational excellence of our franchises, with a renewed commitment to excellent customer service, speedy delivery times and of course high quality, generously topped pizzas that look just as good as they taste,” said Shearer.
“It’s fantastic that our franchisees are getting recognised for the outstanding effort they put in each and every day to every single pizza they make and customer they serve.”
Pizza Capers was also awarded the Roy Morgan Quick Service Restaurant Customer Satisfaction Award for March, and the Entertainment Book Gold Award for Informal Dining.
Shearer said the awards align with the bigger market trend towards healthy, real food and hand crafted, gourmet products.
“The proof just keeps on coming in – consumers are rating gourmet pizza as the most satisfying product currently on offer from quick service restaurants,” she said.
