Loyalty boosts Dymocks performance

Reports of the death of the local bookstore appear to be greatly exaggerated – at least in the case of Dymocks. With 65 stores in Australia, the 136 year old family-owned franchise business sold more than 10 million books last year, and bricks and mortar plays a vital role in its business model. According to Dymocks MD, Steve Cox, the book industry went through a challenging period when RedGroup Retail, the parent of Angus & Robertson and Borders, collapsed in 2001 amid a massive downturn

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