Paul Lacy, co-founder and director of Swedish design brand, kikki.K has been confirmed as the latest speaker for the upcoming Inside Retail Academy Event.
Customer Experience: Reach, Engage and Convert is an intensive one day workshop and will feature presentations and interviews from leading Australian and Global Retailers and suppliers to the industry.
At the event you will hear from influential local and global leaders from the retail sector speak about their omnichannel experience and networking and be able to engage with them after presentations finish.
As co-founder and director of global Swedish design brand, kikki.K, Lacy along with his Swedish born partner Kristina Karlsson, has led the rapid growth and success since its start-up – from zero to nearly 100 stores across London, Hong Kong, Singapore, Australia and New Zealand, now employing a team of over 800 people and selling online to kikki.K lovers in over 140 countries around the globe.
Kikki.K’s new ‘Studio boutique’ was recently named by WGSN as one of the top 10 lifestyle stores in the world. The retailer also recently won two awards at the inaugural Retail Customer Excellence Awards, taking home the Instore Customer Experience and Customer Excellence Team Awards.
Kikki.K’s Chadstone store in Melbourne was one of ten brands in the world to be nominated for the World Retail Award for Store Design of The Year, taking second place. The Retail Design Institute recognised the kikki.K ‘Hej London’ Pop-Up store in Covent Garden with the Outstanding Merit Award for Temporary / Common Area Retail and the Innovation Award for Visual Merchandising.
For more information about the event visit: http://insideretail.com.au/event/customer-experience-reach-engage-convert/
