Five stars for The Good Guys

 

The Good GuysThe Good Guys has received Canstar Blue’s Most Satisfied Customers Award – Electronics Retailers for the fourth consecutive year, receiving five star ratings across all survey criteria.

The Good Guys took the top spot ahead of retailers including Harvey Norman and JB Hi-Fi, who both received four star ratings for overall satisfaction, while Dick Smith and Bing Lee scored three stars.

The Good Guys recorded five star ratings for price compared to other bricks and mortar retailers, product range, and store layout.

The Canstar Blue survey of 1500 adults, also found that one in four Australians will get advice on electronics instore but then return home to buy the product online at a cheaper price, while Gen Y Aussies are three times more likely than Baby Boomers to research a product in store before looking for a bargain on the internet.

Of those who admit to taking advantage of instore advice before buying online, only one in three said they feel guilty for doing so.

The survey also revealed that 30 per cent of Australians spend more time reading catalogues from electronics retailers than they do reading books, while a quarter of respondents admitted to experiencing “electronics envy” when visiting friends and family.

Simon Downes, Canstar Blue spokesperson, said the research showed that good point of sale service is even more important than the feeling of getting good value for money.

“The range of products on offer and even the layout of the store are big priorities for Australian consumers,” Downes said.

“Most Aussies are looking for good, well informed sales people to assist them in their purchase decision making process and this was an area The Good Guys performed very well in.”

Canstar table

 

 

 

 

 

 

 

 

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