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Evolution of the kiosk: From information to increasing spend

Proving there is an expo, conference and concomitant awards for just about anything, the announcement two weeks ago at the Interactive Customer Experience Association that US-based Panera Bread Company – an early innovator of kiosks – had taken out the ICX Influencer of the Year award piqued my interest and prompted me to investigate retail kiosk innovation. A 2017 study into self service kiosks by Research and Markets found the interactive kiosk market is globally growing at a compound an