Embrace unhappy customers

Encountering unhappy customers is inevitable for any retailer, and with the growth of social media coupled with 24/7 access to the internet, it’s never been easier for disgruntled shoppers to share their negativity. Conflict is something we all try to avoid, and for business owners – managers and employees alike – there is nothing worse than having to deal with an angry customer. Shying away from the problem, being slow to respond, or worse, responding poorly, can have dire consequences fo

This content is for IR Pro subscribers only.

Subscribe now to unlock an all-access pass.

IR Pro - monthly

$5 +GST for the first 30 days. (Auto renews at $28+GST per month.)
  • Unlimited news access
  • Exclusive members only masterclasses (live and on-demand)
  • Weekly careers advice
  • Weekly and quarterly digital magazines delivered to your inbox
Subscribe now
MOST POPULAR

IR Pro - annual

$312 +GST per year. (Auto renews annually.)
  • Unlimited news access
  • Exclusive members only masterclasses (live and on-demand)
  • Weekly careers advice
  • Weekly and quarterly digital magazines delivered to your inbox
Subscribe now