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Customer loyalty and failing fast

At an Australia-Israel Chamber of Commerce event last week, CEO of The Good Guys, Michael Ford, and Myer CEO, Richard Umbers, outlined their approach to innovation and digital disruption in retail. The wide-ranging discussion covered talent, customer loyalty and failing fast. The need to install the right talent, with the appropriate knowledge and skill levels, into a position where they can report up to a receptive executive and board is crucial, according to The Good Guys CEO, Michael Ford.