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Creating the ultimate UX when delivering retail projects

‘Experience management’ is a key term and ideology in business today, and effectively refers to the experience that users/customers receive when doing business with you. Experience design (creating the experience) focuses on the entire process, starting with the very first interaction or encounter (whether in person or digitally), rather than simply basing success on satisfaction of the end product or result. This concept is now being embraced by the project management industry. Project team

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