Aussie retailers are more likely to innovate and subsequently fall short on ROI from such activity when compared with other businesses, according to new research from the Commonwealth Bank.
CBA’s latest report also found that retailers are ‘unfazed’ by the disruptive potential entry of global powerhouse Amazon into the Australian market.
According to the bank’s retail insights report, nearly half of the 700 retailers surveyed said they do not think Amazon’s slated September launch will affect their business.
“Retailers are already more likely to innovate than the average Australian business but our research shows their estimated average return from innovation is less than half the national average,” said Jerry Macey, national manager retail, Commonwealth Bank.
“This reduced pay-off could be due to intense competition, which may increase even more with the expected arrival of Amazon retail here.
“The research found retailers could benefit from investing in the innovation capabilities of their people, and turn innovation into a repeatable process, by empowering staff to constantly trial a small number of creative ideas. When you create a disciplined process that unleashes the creative potential of staff to innovate across multiple areas, you achieve a higher return on investment.”
The report tested the rate of innovation among Australian businesses using an international standard for innovation used by the OECD.
It found 49 per cent of retailers are ‘innovation active’, exceeding the national average of 44 per cent across all businesses, but the estimated value they are generating from their innovations is less than half that of all other business sectors.
Australian retailers have a 10 per cent above average ‘innovation index’ of 26.2, an evaluation score of innovation performance across 15 core management and entrepreneurial elements.
Retailers also collectively score a moderately higher index than most other industries. The research found retailers overwhelmingly (74 per cent) cited revenue growth as the primary expected output of their innovation activity, well ahead of the 47 per cent expecting enhancements to service and customer experience.
“The potential for innovation to deliver revenue and productivity gains is evident, but innovation can be equally as important to maintain market share given the imminent arrival of Amazon and ongoing local expansion of other major international retailers,” said Macey.
“Many Australian retailers remain unprepared for Amazon’s arrival, or may be understating the potential impact that Amazon’s presence will have in Australia. This is somewhat concerning when you consider the impact Amazon has had on the US and other very mature retail markets.”
The report shows 30 per cent of Australian retailers are unaware that Amazon plans to enter the Australian market, and of those that are aware, only 14 per cent have a plan in place to effectively compete.
Almost half (49 per cent) of retailers are unfazed by Amazon’s entry, and 11 per cent see it as an opportunity for their business.
Only 11 per cent of Australian retailers see Amazon as a significant threat.
“The reality is most retailers can’t effectively compete with Amazon on factors like delivery times and pricing, particularly when Amazon can sustain losses in the short term,” said Macey.
“Retailers can, however, focus on enhancing specific competitive strengths, and adapting to changing market conditions is a key part of innovating to ensure your business remains relevant to customers.”
Jerry Macey – retail lead in Commonwealth Bank’s Business & Private Banking division – will be speaking at Inside Retail Live.
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