The ability to master the customer experience is a milestone to be celebrated in this extremely competitive e-commerce space but it is not the only area businesses need to master when it comes to the complexities of delivery management.
When we look at the sales process within any business, the delivery really is the “last mile” but when you start to break down the costs, unknown variables and unpredictability that is synonymous with the delivery industry it can seem like there is always a spanner thrown in the works. Most companies will work on the last mile delivery but not take into consideration all the other factors that impact their business and their overall profitability.
Transportation has traditionally been an area that tends to hemorrhage money rather than produce profits and with that in mind it tends to be ignored rather than dissected and scrutinized simply because many believe these problems simply cannot be solved. With many medium to large companies outsourcing their deliveries to third party carriers the frustration is that these carriers do not have the capabilities to share any real information until weeks after the fact. The inability to see what the true costs are as they are being incurred against your business leaves you powerless to make any changes.
Whether you own your own fleet of vehicles or outsource your deliveries to a third party carrier there is a need for foresight rather than hindsight when it comes to strategizing for growth and also looking for greater efficiencies and a reduction of senseless wastage of what could be potential profits for your business. What is needed is real time data to enable businesses to pivot in the moment to avoid the potential issues rather than review the incidents after the fact.
It is not just what it is costing your business to offer delivery to your customers when it is running smoothly, it is what it is costing you when it is not. An area that is rarely focused on is the loss of income from deliveries that your business cannot make, the orders you cannot process due to the limitations of your own fleet or your internal sales processes. Capacity is an issue and it is a costly one if you are unable to scale your business when needed without the risks. Being able to monitor your delivery capacity in real time means your fleet controllers are able to see if deliveries are running ahead of schedule and if there is room for additional deliveries within that day’s window. Also having real time access to your trucks that are sitting idle, the ability to reach the drivers to follow up on any issues and to utilise the option of back loading your trucks all increases efficiency and profitability.
Scaling up is easy with Subtrux Marketplace. Operating like an extension of your own fleet, when your vehicles are at maximum capacity, you can outsource additional jobs to the Marketplace. With full transparency and real time track and trace, you are managing the delivery process with this third party as if they are working exclusively for you. The customer is also included in this process with full access to all the real time track and trace information so that at every touch point they know exactly what is taking place with their order up to the minute it arrives at their door. 100% customer satisfaction guaranteed without the capital investment. It is really that easy. But without the full visibility of your customer orders and delivery capacity in real time, how do you know if you need the Marketplace support to fill your gaps? This is where you need the right software to give you full transparency of your capacity in real time.
Imagine this, if you could have full transparency on all areas of your delivery process in real time and be able to see what is costing your business money and what is generating more of it moment to moment, wouldn’t you grab it? If knowledge is power, why would you choose to stay in the dark? With Subtrux we turn the lights back on with our revolutionary DMS – Delivery Management System that not only puts your business in the driver’s seat to reach your full potential, it gives you a sense of security and possibility with 100% visibility.
Meet your businesses X-Factor and contact Subtrux today for a free demo and find out more.