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Apparel retailer Tiger Mist fined for misleading consumers over returns

(Source: Tiger Mist/Facebook)

Clothing retailer A&S Labels – trading online as Tiger Mist – has paid $26,640 in penalties for allegedly misleading consumers about their right to return faulty items.

The Australian Competition and Consumer Commission (ACCC) issued two infringement notices in relation to the statements made on the brand’s returns page on February 21.

The ACCC said the business said consumers could only return faulty items by contacting the retailer within 30 days of receiving the order.

The brand said the garments should be sent in their original packaging, tags intact, unworn, unwashed and unstained.

 ACCC commissioner Liza Carver said the regulator was concerned that Tiger Mist’s representations may have misled some consumers into thinking they were not entitled to return a faulty product when that was not the case.

“Under the Australian Consumer Law, a consumer’s right to a remedy for a faulty product is not limited to a specific time period. Consumers do not need to return the faulty product in its original packaging to obtain a refund, replacement or repair,” she said.

Consumers have the same rights whether they make a purchase online or in-store. The brand has now amended the statements on its website after ACCC’s concerns.

Tiger Mist sells clothing via social media, predominantly targeting younger consumers.

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