Redefining retailer roles, in-store experiences, channel convergence, and loyalty

Who are Gen “Re”? What do they want? Why are they the most influential movement re-defining the Australian retail space? How are retailers like Dan Murphy’s, Bunnings, Coles, Bonds & more adapting their strategies to win their hearts and wallets?

Download our free report to find out everything about Gen “Re” and the new standard of retail customer expectation.

What’s Inside?

• Find out how Bunnings, Bonds & Officeworks and more are leading change in sustainability and social issues to win Gen “Re’s” hearts and beat out competitors.

• Learn how Dan Murphy’s and BWS are using new customer feedback from Gen “Re” to provide a frictionless, cost-effective and sustainable in-store experience.

• Get the latest consumer insights and advice from Chemist Warehouse on Gen “Re’s” redefinition of omnichannel, preferred channels per industry sector and how to delight customers with the perfect approach.

• Gain insights into the two emerging types of customer loyalty and how to engage customers beyond the transaction with personalisation with insight from CashRewards and more