Redefining retail

In this report:
  • How consumers are adapting to economic pressures by shifting spending
  • The importance of trust, loyalty, and service on consumer preferences when choosing where to shop
  • How crucial data security and efficient in-store payment processes are for building consumer trust

Insights into shopping behaviours, payment needs, and loyalty in 2024-25.

Changes in consumer spending and expectations means in 2024, the retail landscape was constantly in flux. This report, based on a survey of 750+ Australian shoppers delves into 5 critical areas of the customer experience retailers need to deliver on for success in the new year.

By understanding the impact of economic pressures, evolving loyalty expectations, and the demand for flexible payment options, businesses can adapt to the needs of the modern consumer.

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