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How startups are applying AI to ease supply chain disruptions
"The world's gotten too complex to try to manage some of these things on spreadsheets," said Dwight Klappich, a Gartner ...

Snap pushes into augmented reality shopping, unveils flying camera
"We believe there's a tremendous amount of opportunity to build tools … that are connected to what we see in front of us...

Analysis: How to create winning CX that hits them in the feels
Customers engage with brands to accomplish certain tasks, but gaining their loyalty means understanding their deeper, as...

Behind the scenes of Baby Bunting’s long-awaited digital transformation
A few years ago, Baby Bunting's e-commerce replatforming went seriously awry. But it turned out to be a blessing in disg...

Harvey Nichols Hong Kong launches world-first NFT retail space
NFTs can be purchased with both cryptocurrency and credit card payments.

BNPL firm Pay It Later faces wind-up order, as SMEs claim bills unpaid
Those claims of non-payment come amid reports of a legal battle over the direction of Pay It Later.

How different consumers really perceive AR
For all the potential that AR has, consumers are not nearly as excited about the technology as retailers and researchers...

Farewell cash, hello contactless: How retailers can keep up with consumers
The use of cash has also significantly reduced, with more customers opting for contactless payments.

How technology enables retailers to navigate autonomous store experiences
Axis Communications is assisting retailers to adopt new measures to make the unmanned store experience a reality.

Westpac claims new online scam blocks are saving customers millions
Since January, the bank says it has saved $6 million, on behalf of 69,000 customers, saving an average of $87 each trans...