Social commerce experts weigh in on the recent launch.
Many brands rely on social media to build relationships with customers, but how do you effectively engage them during a crisis?
Fashion retailer shakes it up online to serve a changing customer.
Social platform extends shopping platform to restaurants and cafes.
Voice of consumer is an important metric to retailers, but what about the voice of employees?
Customers used to tell 20 people if they had a bad experience. Now they broadcast it to thousands.
The brand deleted its Instagram account to announce a new direction.
Tips for turning your customers into brand advocates – through product reviews.
We spoke to the early adopters reaching customers on Pinterest.