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Opinion

It’s time for the joy to return to retail
Interior of Missguided store. Image: Dalziel and Pow.
Store tech

It’s time for the joy to return to retail

In today’s world, safety has quickly become a key driver of consumer behaviour. But with a heightened focus on hygiene and social distancing measures, the post-Covid shopping experience runs the risk of aliena...
Karens and Covid: How shopfloor staff have changed
Hiring teams: The new corporate M&A
How brands can cut through the noise
How Covid is changing the game for experiential retail

Opinion Archives

Supermarkets

Karens and Covid: How shopfloor staff have changed

From dealing with angry customers refusing to wear face masks to managing toilet paper stockpiling, it’s time the indust...
Store tech

It’s time for the joy to return to retail

Now more than ever, brands need to be on a constant mission to inject some joy back into retail to serve and support aud...
Marketing

How brands can cut through the noise

Trends come and go, but a solid reputation and a consistent brand message will stand the test of time.
Management

Hiring teams: The new corporate M&A

Clever businesses know that employing high-performing teams is a trend that’s set to grow in the future.
Nike Rise store
Store tech

How Covid is changing the game for experiential retail

It may be some time before customers feel safe coming back to stores, but online shopping doesn’t have to be dull and fu...
Customer

“You deserve it” and other Covid consumer behaviours you should know

After months of staying at home, here are a few things that shoppers will want from their retail experiences in the futu...

Gone are the days of overly lean supply chains

It's time to rethink supply chains.

Were shopping centres hit hardest by Covid-19?

Not only have their revenues been hit by the economic downturn, they're facing a rent strike, too.
Management

How to survive retail Armageddon

With the sector seemingly on the road to Armageddon, what weapons will you need in your arsenal to minimise the damage? ...
Pureplay

Rethinking cart abandonment

Our contributor Dr Jason Pallant reveals what you might be getting wrong about cart abandonment.
Image of woman at checkout in clothing store with staff on the phone enquiry.

Three ways to improve CX without eroding profitability

Protecting the in-store experience and focusing on high-value customers are crucial, contributor Graham Jackson says.
Management

In a post-pandemic world, all the signs are pointing downwards

The likelihood of a quick turnaround is slim, contributor Jared Dickson argues.
Mobile

Click and convert: 3 steps to creating a great app

Three simple steps will ensure your retail business is maximising your app's value, driving sales and making your image ...
Image of a sign about climate change at a protest

Unpacking the UN’s Sustainable Development Goals for Australian retailers

Contributor Adrian Jones addresses the most relevant SDGs for retail.
Image of a woman looking at her watch.

Why time is the new currency in retail

Contributor Brian Walker considers whether brands offer time well spent or time well used.
Delivery COVID

Gazing into the post-COVID-19 crystal ball

From the acceleration of e-commerce and the rise of small retailers to the continuation of touchless payments, here are ...
Screenshot from Adore Beauty's TVC showing a woman applying lipstick.
Marketing

Back to the future: The rise of TV

Contributor Mark Baartse explains why we're seeing a slew of TVCs from online retailers right now.
Image of a closed storefront
Pureplay

Failed at omnichannel? Don’t assume e-commerce will save you

Contributor Nathan Bush says failed omnichannel retailers shouldn't count on success by shifting online.
Image of a man writing on a whiteboard
Management

Four things retailers need to focus on now

Contributor Craig Flanders reveals what retailers should focus on in life after lockdown.

Australia is under sustained cyber attack. What’s going on, and what should businesses do?

The attack is described as “state-sponsored”, which means a foreign government is believed to be behind it.